Best Combination of Technology, People & Locations
contact centers are US call centers
Phone, Email & Chat inbound call center services
competitive with offshore call centers
service, technical & outsourced help desk services
Our call center services feature:
ACD with priority & skills based routing
and Shared customer support models
Customer Relationship Management system
& secure technology infrastructure
time statistical reporting for outsourced technical support
Caleris also offers these Outsourced BPO Services:
Media Monitoring & Website Monitoring
Service Desk and Corporate IT services
NOC (Network Operation Center) Support
Office Processing Services
Returns Processing & Warehouse Services
a leading provider of comprehensive
Business Process Outsourcing
(BPO) solutions specializing in Inbound
Call Center Services and Social
Media Monitoring. The company operates
three 24x7 US Call Centers in the heart of America offering
clear dialect with unmatched courtesy and responsiveness.
Tech Support, Help Desk Services and Customer Service Call
Center with over 15 years of experience, Caleris has the expertise
to deliver Outsourced Customer Support Services that add value
to our clients’ products by offering a low cost solution
while maintaining the highest service levels in the industry.
Because we resolve customer issues more quickly, our per incident
rates are competitive with offshore outsourcing companies.
Fully integrated communication & technology platforms
facilitate efficient and cost effective customer interactions.
Caleris’ three Customer Support Centers, each located
in Iowa, effectively operate in unison utilizing Advanced
Call Distribution (ACD) and staffing flexibility.
Our full line
of BPO services (Business Process Outsourcing services) allows
us to tailor a complete Outsourced Call Center Solution. To
complement our Customer Support Services, Caleris offers Product
Fulfillment Services including merchandise processing and
returns. We also offer Shared Network Operation Center support
for our ISP Help Desk Services clients. In addition to our
Call Center Services, Caleris has a large staff dedicated
to quick & accurate Social Media Monitoring and Website
Monitoring. Caleris also offers Back Office Processing Services
including Transcription and Data Entry. Whatever the application,
Caleris has the flexibility to customize a complete Outsourcing
Solution for your BPO needs.