Caleris is not only your premier Contact Center Service provider, we are your customer relationship partner. When Caleris is your outsourced contact center, we are the face of your brand. We build a partnership based upon a deep understanding and connection to your product or service. Our approach is continuous collaboration and communication with our partners. Our dedicated support team is constantly working alongside our partners to anticipate and proactively address end-user issues and provide insight into business operations. By going the extra mile to support your customers, Caleris helps our partners build customer relationships and brand loyalty.
Caleris has been providing onshore Call Center Services for more than 18 years. Caleris is entirely US-Based, providing Contact Center Services from 4 customer support centers in Iowa. Our experience and locations offer many advantages for client support. Because we offer the highest quality workforce combined with relatively low costs, we not only provide consistently excellent service – but we also do it cost-effectively.
Caleris’ Contact Center Solutions include Technical Support & Help Desk Services, Customer Care and IT Service Desk. In addition, we offer Social Media Content Moderation to monitor your user-generated content and online presence. Caleris also provides Processing & Fulfillment as a stand-alone or combined customer service. This includes RMA service, credit card processing and product fulfillment.