A Foundation of Service Excellence Cultivated in Iowa
Caleris is a leading US-Based Business Process Outsourcing provider, specializing in Contact Center Services, including outsourced Technical Support, Customer Care and IT Service Desk call services. To complement our Contact Center Services, Caleris offers Social Media Moderation and Processing & Fulfillment services. With Caleris as your outsourced business processing partner, you can expect courteous professional services at a cost and level of efficiency that is hard to match internally or offshore.
Entirely US-based and headquartered in West Des Moines, Iowa, Caleris operates 4 contact centers in the Iowa communities of Manning, Jefferson, Newton and Marshalltown. These Iowa locations offer many advantages – highly educated workforce, low overhead costs, neutral dialect and redundancy between locations.
The company began with one location in the mid-1990s as a Technical Support provider for computer hardware and software, gradually expanding into other help desk and customer care services. Caleris was born in 2003 when two native Iowan entrepreneurs, Rick Grewell and Sheldon Ohringer, bought the contact center division of the former company. They sought to build the company’s reputation as a leading Business Process Outsourcing provider in America’s heartland. By leveraging the advantages of the central time zone, Midwestern work ethic and favorable economy with the experience and best practices – Caleris began to thrive as a preferred outsourcing partner. In just a few years, the company had expanded to 4 contact center locations, creating hundreds of US jobs. Caleris’ motto is “Outsource to Iowa” and greatly values creating high-tech job opportunities while providing exceptional service in the state of Iowa.
Shared Commitment to Iowa, Technology and Communications
In 2014, Caleris was acquired by Iowa Network Services (INS), an Iowa-based company with similar values and commitment. Iowa Network Services is the only statewide end-to-end communications, information technology and business services resource that is Iowa-owned and support by Iowans. INS is privately owned by a group of Iowa Independent Telecommunications Companies that has served rural Iowans since 1989.
Caleris is proud to be part of the INS Family of Companies, which also includes Merit Resources – a PEO (Professional Employment Organization), Alliance Technologies and Alliance Connect. The partnership offers each company the opportunity to gain efficiencies while extending a more complete suite of back office services to its client base. Together the INS Family of Companies is positioned as a national and global leader in BPO services. By providing top-level talent, technology and tools, we are on the front line for your back office. Learn more about the INS Family of Companies.