A Foundation of Service Excellence Cultivated in Iowa
Caleris is a leading US-Based Business Process Outsourcing provider, specializing in Inbound Call Center Services, Outsourced Tech Support & Help Desk Services, Social Media Monitoring, and various Back Office Processing services. With Caleris as your Outsourcing Partner, you can expect courteous, professional services at a cost and level of efficiency that is hard to match internally or when outsourcing offshore.
Fully Integrated Customer Support Centers for Redundancy & Reliability
Headquartered in West Des Moines, Iowa, Caleris operates 4 Outsourced US Call Centers in the Iowa communities of Manning, Jefferson, Newton and Marshalltown. The company began as an Outsourced Technical Support Service provider for computer peripherals and has grown to support a wide variety of applications, from Customer Service to User Generated Content Moderation. All 24 Hour Technical Support and Inbound Call Center Outsourcing Services are provided from locations within Iowa.
Comprehensive Customer Support Service Offerings
Caleris was founded as an Outsourced Tech Support provider for computer hardware & software applications. The company expanded its Inbound Call Center Services to specialize in ISP Help Desk Support, including Wireless, WiFi, VoIP, and IPTV. Caleris also provides Remote Corporate Service Desk services for a variety of companies.
As an extension of Caleris’ Customer Support Centers, we offer Back Office Processing services including Order Processing & Product Fulfillment. As a Tech Support provider, we offer troubleshooting coupled with Returned Merchandise Authorization (RMA) testing and replacement services. Our large warehouse, at our Manning location, is the site for all Product Fulfillment operations. The central U.S. location is ideal for the timely shipping of products throughout the nation and abroad.
A rapidly growing division of our business is Social Media Monitoring including User Generated Content Moderation. Our 24×7 US Inbound Call Center operations are ideal for monitoring for user generated content violations. Caleris provides real-time Website Monitoring for several large User Generated Content Websites, including a photo & video sharing website and a social networking website for teens.
Commitment to Iowa
Caleris was founded in 2003 by two native Iowan entrepreneurs, Rick Grewell and Sheldon Ohringer. Grewell and Ohringer, who with a combined 45+ years Information Technology & Telecom management experience, realized a huge opportunity to build a customer technical support organization while providing high-tech American jobs. The two sought to build the company’s reputation as a preferred Outsourced Tech Support provider established in Iowa to take advantage of the central time zone, the Midwestern work ethic, and favorable economy. Just a few years later, Caleris thrives with 4 Outsourced Customer Support Call Centers with all services based in Iowa.
The owners of Caleris greatly value Iowa’s highly educated and motivated workforce. Instituting the slogan, “Outsource to Iowa – not India,” they have created high-tech job opportunities for numerous Iowans and continue to grow within the state – not sending jobs overseas.