Lolo Says:
"Caleris is a winning combination of people, systems & methodology. Just like in track & field, it takes a total package to be ready to compete & win."

Lolo Jones, 100 M Hurdles
2008 USA Team Olympian
runlolorun.com

A Foundation of Service Excellence Cultivated in Iowa

Caleris is a leading information technology company that specializes in corporate, IT, and product 24 hour technical support services. Caleris also performs business process outsourcing, including non-traditional web based applications. As a technical support outsourcing partner, Caleris supports your business by professionally serving your customers and handling processes at a cost and level of efficiency your company cannot likely match internally.

Fully Integrated Support Centers for Redundancy & Reliability
Headquartered in Des Moines, Iowa, Caleris operates 3 Iowa outsourced customer support centers in the communities of Manning, Jefferson, and Newton. The company began as an outsource 24 hour technical support service provider in 1993 and has grown to support a wide variety of applications, from customer service to website content moderation. All 24 hour technical support and inbound call center outsourcing services are provided from locations within Iowa.

Comprehensive Customer Support Service Offerings
Caleris specializes in providing services for optical storage device manufacturers, software companies, and ISP tech support. Our outsourced tech support customers range from small and mid-sized ISPs to large international electronics companies.

As an extension of 24 hour technical support services, the company has extensive experience with Returned Merchandise Authorization and product fulfillment. Our large warehouse, at our Manning location, is the site for all product fulfillment operations. The central U.S. location is ideal for the timely shipping of products throughout the nation and abroad.

Our friendly agents handle inbound and outbound customer care from our Iowa call centers. Caleris can handle virtually any customer contact need with unfailing courtesy and professionalism. Current outsourced inbound call center specialties include insurance and financial inquiries, appointment scheduling, and order processing.

A rapidly growing division of our business is web application processing. This includes moderation of online image and video content for large photo sharing websites and custom analysis of video applications. We have a large team of website moderators dedicated to supporting clients with these growing technologies.

Caleris also provides a variety of back-office processing services. We have the manpower and facilities to handle virtually any 24 hour technical support outsourcing need your company is not able to handle in-house.

Commitment to Iowa
Caleris was founded by two native Iowan entrepreneurs, Rick Grewell and Sheldon Ohringer. Grewell and Ohringer, who with a combined 45+ years Information Technology management experience, realized a huge opportunity when they acquired an established 10-year-old 24 hour technical support outsourcing service provider. The two sought to continue the company's reputation as a preferred outsource ISP tech support provider and greatly expand the business, adding additional outsourced services and creating new jobs. Formerly known as ECI, Caleris' technical support operations were established in Iowa in 1993 to take advantage of the central time zone, the Midwestern work ethic, and favorable economy. Today, Caleris continues to thrive as an outsourced 24 hour technical support provider with all services based in Iowa.

The owners of Caleris greatly value Iowa's highly educated and motivated workforce. Instituting the slogan, "Outsource to Iowa - not India," they have created high-tech job opportunities for numerous Iowans and continue to grow within the state - not sending jobs overseas.