"Have to give you guys Kudos on your service. She directed me in the exact direction to resolve my issues. Now I have an additional reason to continue to seek out Caleris brands over the competition. Truly great customer service Kudos to your staff, especially [TSR]."

Actual Customer Quote

ABOUT US
Caleris is a leading information technology company that specializes in corporate, IT, and product helpdesk services. Caleris is also a provider of business process outsourcing (BPO), including non-traditional web based applications and inbound call center outsourcing services. As an outsourcing partner, Caleris supports your business by professionally serving your customers and handling processes at a cost and level of efficiency your company cannot likely match internally.

Headquartered in Des Moines, Iowa, Caleris operates 3 Iowa Outsourcing Support Centers in the communities of Manning, Jefferson, and Newton. The company began as a technical support services provider in 1993 and has grown to also become a BPO provider, supporting a wide variety of applications, from customer service that includes outbound and inbound call centers to web content moderation. All services are provided from locations within Iowa, so all BPO services, including our inbound & outbound call center services are performed within the United States.

As a BPO provider, Caleris also specializes in providing outsourcing outbound and inbound call center personnel as technical support for optical storage device manufacturers, Internet Service Providers, and software companies. Our technical support customers range from small and mid-sized ISPs to large international electronics companies. Our outbound and inbound call center teams can handle the volume, no matter the size of your customer base.

As an extension of outsourcing technical support services, the company has extensive experience with Returned Merchandise Authorization and product fulfillment. Our large warehouse, at our Manning location, is the site for all product fulfillment operations. The central U.S. location is ideal for the timely shipping of products throughout the nation and abroad.

Our friendly BPO agents handle inbound and outbound customer care call center inquiries from our Iowa centers. Caleris can handle virtually any customer contact need with unfailing courtesy and professionalism. Current specialties include insurance and financial inquiries, appointment scheduling, and order processing.

A rapidly growing division of our BPO services is web application processing. This includes website content moderation of online image and video content for large photo sharing websites and custom analyzation of video applications. We have a large website content moderation team dedicated to supporting clients with these growing technologies. Our web application processing service helps to set us apart from other companies, making us an even better choice of BPO provider for your business.

Caleris is also a provider of a variety of back-office processing services in addition to our BPO services. We have the manpower and facilities to handle virtually any processing need your company is not able to handle in-house. This outsourcing service combined with our outbound and inbound call center support, will put your business out in front of the competition.