Lolo Says:
"Caleris is a winning combination of people, systems & methodology. Just like in track & field, it takes a total package to be ready to compete & win."

Lolo Jones, 100 M Hurdles
2008 USA Team Olympian
runlolorun.com

Focus on Core Competencies While We Handle the Rest

Trusting your back office operations to Caleris allows your company to streamline processes and save money. As your BPO (Business Process Outsourcing provider), we can integrate any back office processing needs with our contact management services to provide one complete solution. By outsourcing office processing, your company can expect to improve business processes, increase efficiency and reduce risk – all in a cost effective solution that you could not match in-house.

Integrated Services
Many of our technical support and customer service clients choose to integrate back office processes with their contact management services. For example, a leading hardware provider outsources technical support calls to us where our staff determines if the customer's hardware is defective. By utilizing our Returned Merchandise Authorization services, they have a seamless exchange with the customer, whereas, Caleris processes the defective merchandise – shipping a replacement or issuing a refund. By integrating merchandise return processes with customer support, they improve efficiency and reduce costs – all while providing the best customer experience possible.

Comprehensive BPO Services
Our back office processing services include:
Application processing
Data entry
Transcription
Order management
Product Fulfillment
Warranty card processing
Rebate requests
Returned merchandise authorization
Catalog support
Literature fulfillment