Provide
a Reliable, Around-the-Clock Service Desk for Your Staff
Avoid costly
investments in IT staff and infrastructure by utilizing an
outsourced Corporate Help Desk. Our expert team of IT professionals
is at your service for user support during regular or after
business hours. Outsourcing your Corporate IT Tech Support
can not only reduce your costs, but also increase your workers'
productivity by having a Help Desk team at the ready to provide
assistance. We provide tiered Outsourced Tech Support to meet
the unique requirements of your workplace environment. From
groupware to operating systems to LAN environments, we will
put a Tech Support Team in place to assist your end-users
in the manner you specify. Whether shared or dedicated, your
outsourced Caleris Corporate IT Tech Support Staff efficiently
addresses service requests with the utmost courtesy &
professionalism.
Our Corporate
IT Services feature:
Support
Technicians with specified skill sets
Any
combination of hours 24x7x365
Support
via phone, email, chat or client designated remote access
Branded
toll-free dedicated line
Shared
or Dedicated queues
Customer
Relationship Management and ticket tracking
Triage
to client contact based on protocol & guidelines
Escalation
of critical issues to appropriate operational contacts
Timely
statistical reporting
Client
access to call recording
Call
Monitoring for Quality Assurance
Shared
NOC (Network Operations Center) Support Available -
Learn More...
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