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Provide a Reliable, Round-the-Clock Tech Support Service Desk for Your Staff

Avoid costly investments in IT staff and infrastructure by outsourcing your Corporate HelpDesk. Our expert team of IT professionals is at your service for client support during regular or after business hours. Outsourcing your Corporate IT tech support can not only reduce your costs, but also increase your workers' productivity by having a helpdesk team at the ready to provide assistance. We provide tiered outsourced tech support to meet the unique requirements of your workplace environment. From groupware to operating systems to LAN environments, we will put a tech support team in place to assist your end-users in the manner you specify. Whether shared or dedicated, your outsourced Caleris corporate IT tech support staff efficiently addresses service requests with the utmost courtesy & professionalism.

Our Corporate IT services feature:
Support technicians with specified skill sets
Any combination of hours 24x7x365
Support via phone, email, chat or client designated remote access
Branded toll-free dedicated line
Shared or dedicated queues
Customer Relationship Management and ticket tracking
Triage to client contact based on protocol & guidelines
Escalation of critical issues to appropriate operational contacts
Timely statistical reporting
Client access to call recording
Call monitoring for quality assurance