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...Lolo Says...
Lolo Jones, 100 M Hurdles 2008 USA Team Olympian"Caleris is a winning combination of technology, people & locations. Just like in track & field, it takes a total package to be ready to compete & win."


Lolo Jones, 100 M Hurdles
2008 USA Team Olympian
runlolorun.com

Home > Services > Call Center Services > Customer Service

Create a Customer Relationship That Lasts a Lifetime

Caleris offers unparalleled customer responsiveness that produces a loyal customer base - increasing your ROI and profitability. As an extension of your business, our Customer Support Center team strives to provide the highest quality customer experience with every interaction.

The Caleris Difference
Our Midwestern US location offers us advantages over other Outsourced Customer Service Call Centers. Not only are our staff educated, motivated & personable, they communicate effectively with no accent or language barrier. Our location also helps us offer Customer Service at a low cost. The unique combination of rural cost of operation combined with increased call efficiency allows us to be cost competitive with offshore outsourcing providers.

Customer-Centered Partnerships
Each Customer Support Center account is different & Caleris builds a tailored Customer Service model to produce optimal results - meeting service level & cost concerns. We partner with your company during implementation, deployment & throughout the relationship - proactively resolving Customer Service issues & providing consultation on product or process improvements.

Flexible Service Options For Any Customer Care Need
Caleris has the Customer Support Call Center staff & capabilities to service virtually any Customer Service application. Here are some of the services we provide at our Customer Service Call Centers:

Customer Service
 Inbound Customer Care & Support
 Service to Sales
 Outbound Customer Follow-up
 Help Desk & Tech Support

Order Management
 Product Inquiries
 Product Ordering
 Product Fulfillment
 Billing Queries
 Troubleshooting
 Merchandise Returns Processing (RMA Services)

Answering Services
 Dispatch Services
 Appointment Scheduling
 Registrations & Enrollments
 Remote Receptionist

Sales
 Prospecting & Outbound Sales
 Up Selling & Cross Selling
 Follow Up & Retention
 Extension & Recovery

Research
 Surveys
 Automated Call Services

 

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Caleris Corporate Office
1501 42nd Street, Suite 110
West Des Moines, IA 50266
515-331-0560