Create a Customer Relationship That Lasts a Lifetime

Caleris offers unparalleled customer responsiveness that produces a loyal customer base - increasing your ROI and profitability. As an extension of your business, our Customer Support Center team strives to provide the highest quality customer experience with every interaction.

The Caleris Difference
Our Midwestern US location offers us advantages over other Outsourced Customer Service Call Centers. Not only are our staff educated, motivated & personable, they communicate effectively with no accent or language barrier. Our location also helps us offer Customer Service at a low cost. The unique combination of rural cost of operation combined with increased call efficiency allows us to be cost competitive with offshore outsourcing providers.

Customer-Centered Partnerships
Each Customer Support Center account is different & Caleris builds a tailored Customer Service model to produce optimal results - meeting service level & cost concerns. We partner with your company during implementation, deployment & throughout the relationship - proactively resolving Customer Service issues & providing consultation on product or process improvements.

Flexible Service Options For Any Customer Care Need
Caleris has the Customer Support Call Center staff & capabilities to service virtually any Customer Service application. Here are some of the services we provide at our Customer Service Call Centers:

Customer Service
Inbound Customer Care & Support
Service to Sales
Outbound Customer Follow-up
Help Desk & Tech Support

Order Management
Product Inquiries
Product Ordering
Product Fulfillment
Billing Queries
Troubleshooting
Merchandise Returns Processing (RMA Services)

Answering Services
Dispatch Services
Appointment Scheduling
Registrations & Enrollments
Remote Receptionist

Sales
Prospecting & Outbound Sales
Up Selling & Cross Selling
Follow Up & Retention
Extension & Recovery

Research
Surveys
Automated Call Services