Caleris Continually Provides Customer Support Excellence

Caleris serves a variety of industries but all have one thing in common: Positive Customer Experiences. We repeatedly hear from our clients how pleased they are with our performance in delivering support services through our call centers from technical to customer care to remote helpdesk. We have a formula for providing world-class service - highly educated & engaged workforce that is recognized for exceeding expectations.

Industries
No matter who the client is, they expect their end-users will have the best customer support in the industry. Though we cater to virtually any industry, below are some examples of markets we currently serve...

Internet Service Providers
Wireless Communication Providers
Satellite Service Providers
Consumer Electronics Manufacturers
Insurance Companies
Software Companies
Social Media Websites
Consumer Product Retailers/Wholesalers
Electronic Medical Records Solutions
Storage Facility Operators
Document Management Enterprise
Agribusinesses
Corporate Franchises

We receive compliments from clients and end-users daily commending us for exceptional service. Below are a few actual quotes we have received.

Our Clients Tell Us...

“We had a customer just resign a 5 year deal with us. One of their pieces of feedback is that they noticed a drastic improvement in [client name] support in the last 6 months. I'm pretty sure it’s not a coincidence that we started with you guys 6 months ago. Thanks for the continued support!”

“We received an email from [name] about how pleased he was with the progress of [agents]. It is truly a pleasure to work with them and ‘they keep knocking it out of the park.’”

“I wanted to take a second and let you know that [agent] encountered an issue today with one of our clients that could have potentially been a huge ordeal. Had she not reacted as quickly and professionally as she did and extinguished the issue as promptly as she did, it could have caused a lot of work on the primary consultants behalf. I would like you to thank her personally from the team here that she backed up perfectly in a time that our availability was limited. She remains to do an outstanding job for the team here at [client name]!”

“I wanted to compliment the work of [agent]. He has been great, asking the right questions and doing some good, in-depth troubleshooting. We have been very happy to work with a tech who takes such pains to help the customer and help us help the customer. Keep up the good work!”

“Just to let you know that every time we need the help from Helpdesk we have a great service and a courtesy from all staff, thank you again for the help you provide us in the field, keep the good job!! and thanks again”

“I wanted to take a moment to express just how much both [agent] and [agent] have contributed to the success of this rollout. Without these two, I feel that that this project would have been stymied and delayed (even more than what it has been). They have both been instrumental in coaching and verifying that the other agents have been installing and testing the application correctly. Way to go! Great job!”

“As we have been working out the bugs in our security monitoring system over the last year or so, I have spent a lot of time on the phone with your staff in Manning working through issues as they come up. ...I have consistently received the same level of attention and interest in solving the current issue from everyone I speak with out there and I wanted to take a few minutes to send you a message expressing my gratitude.”

“Good Job, Let all the agents know they are doing a great job.”

“The sales organization today mentioned that they had received 3 compliments over the past week regarding our Technical Support service. The feedback was totally unsolicited, but was noticed and heard by the entire executive team. I just wanted to let you all know that your hard work is effective and delivers results that customers need.”

“For the first time in ages, people are impressed with our outsourced support group. Emotional moment for me, haha. Thank you!!!”

“There have been few to relatively no complaints in regards to the tech support, and that usually means the customers are happy and the techs are doing a good job (as no one likes to compliment, only complain). So please pass along a "thanks" to everyone on our behalf for putting forth the hard work. We do appreciate it. Thanks.”

End-Users Say...

“Thanks for your help. It's rare to find the excellent type of service you provided on this. You are a real asset to your company, I hope they are an organization that recognizes the value of dedicated employees such as yourself.”

“Problem solved! Thank you for being so timely. This has been one of the best experiences I've had with technical support of any kind."

“Thanks for your prompt reply and for the update. With service like this, you'll have me as a customer for life!”

“The gentleman that helped me was extremely polite, patient, and very helpful. He was able to get my problem fixed quickly. You guys have the best customer service out of anybody that we deal with and I really appreciate that. Thanks.”

“I recently had a major problem with my computer. When I called tech support I was put in touch with [agent]. Not only did he solve my problem, he was extremely helpful, and patient and obviously knowledgeable. He never made me feel like I was illiterate where the computer was concerned. He deserves a bonus. Please thank him for me.”

“I would like to make mention that the person who helped me address my issue today. [Agent] was the most pleasant and helpful support person that I have dealt with in a very long time. She was extremely helpful, pleasant, courteous and worked with me trying to verify that the issue I had was hardware related, without ever feeling like I was being talked down to (Like [competitor] does now). [Brand name] makes this a very positive experience.”

"[Agent] did a wonderful job, she was very patient, thorough, waited while I ran down stairs and you don't get that every day. So, [agent] thank you so much for your help. You deserve a gold star for your service."

“The problem has resolved itself. I don't know why or how, but it did. But the point of this e-mail is to tell you that you guys are great! I can't believe the quick, GREAT, customer service you provide. I've had [competitor] but they don't even come close to your customer service. My hat’s off to you. Keep up the good work. Thanks for the quick, accurate, helpful response to our problem.”

“The problem is solved. Your assistance was professional and highly appreciated. Never before had such assistance from [competitor], and that was the main reason behind switching to [client]. Obviously, [client] is far better of competitive solution and customer service assistance than other brands.”