Customer Satisfaction and Retention - Customers appreciate quality customer service from agents they perceive to be within your organization - after all, we answer the phone with your name. People can quickly determine if they are speaking with someone from an outsourced distant location. Avoid the negative word-of-mouth that often accompanies businesses that use foreign support providers.

Collaboration - Maintaining collaborative partnerships is much easier when there are no language or cultural barriers. One of the keys to our success is ongoing communication with our clients to ensure expectations are continually being met.

Travel - We encourage clients to visit our facilities to see how we're performing. Traveling to the Midwest is much less costly and time consuming than visiting outsourced operations overseas.

Clear, Concise Support - Because of our Midwest location, our agents use a neutral dialect and have solid communication skills. This produces a much more pleasant experience for the end-user.

Rapport - Even though agents in overseas locations are trained on American culture, they can't possibly relate to customers the way we can. Positive interactions make all the difference in quality customer service.

Timely Problem Resolution - When communication is not an issue, time is not spent trying to decipher what is being said and problems can be resolved more quickly.

Job Creation - With unemployment levels relatively high and many jobs being sent overseas, Caleris recognizes the need and importance of creating jobs here in America.

Growth of Local Economies - Caleris typically creates jobs in rural areas allowing for growth in population and local spending. We work with community leaders and organizations to create a positive relationship with the places in which we are located.

Utilization of Skilled, Professional Workforce - The jobs that are being sent overseas are typically technical in nature, leaving skilled American workers without jobs. Caleris recognizes that this educated workforce is being neglected and creates opportunities for these highly motivated workers.

Employees with technical expertise resulting from intensive training and ongoing development through coaching, monitoring, workshops, and support tools.