Our Proactive Approach to Support Enhances Your Brand Image

Caleris was initially founded as an outsourced tech support provider and this continues to be the cornerstone of our Call Center Services. Because we build a custom Technical Support model from the inception of the client relationship, we are deeply committed to the success of the project. Our implementation team consults with our Tech Support and Help Desk clients to determine the best intersection of service levels & cost effectiveness. We cooperatively build a comprehensive knowledge base to assist our agents with efficient problem resolution. Our team tracks issues and keeps an open dialog with our clients - providing feedback to ultimately improve product functionality. By continually being proactive, we ultimately play a role in a product or service’s success. Caleris believes there is a direct relationship between quality Technical Support and customer satisfaction. As a trusted extension of your business, our ultimate goal is 100% satisfaction of every end-user.

On-Shore Support Can Be Low Cost
As an entirely US-based technical support outsourcing provider, we are able to keep your per incident costs competitive with off-shore providers. We handle more calls per hour with higher satisfaction - lowering your customer attrition & increasing retention. Caleris’ highly trained agents provide superior client services that:

Lower call volume
Lower call duration
Increase 1st call resolution
Increase customer satisfaction

Premium Tech Support At Every Service Level
Password Resets
Level 1 Help Desk
Level 2 Technical Support
Senior Technical Support
Engineer Level Support
Escalations Per Client Requirements
Shared NOC (Network Operations Center) Support Available - Learn More...

Advanced Technology Platforms To Maximize Efficiency
Flexible Telephony Platform
Server-based architecture providing scalability and adaptability
Database backend provides flexible integration
Virtualized Server Infrastructure
Redundancy
Flexibility
Efficiency
Redundant Call Routing
Multiple paths to each center
Multiple Tier 1 carriers


Tailored Help Desk Services To Fit Any Application
Our experienced team can expertly service virtually any Technical Support application to your specifications. Here are a few examples of products/clients we currently support:

Internet Service Providers (ISP tech support)
Wireless/Wi-Fi Providers
VoIP & IPTV
Anti-Virus Software
Digital Display Hardware
Electronic Medical Records Software
Optical Storage Products
Tape Storage Products
Digital Recording Software
Emergency Response Software
Document Production Equipment