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Our Proactive Approach to Support Enhances Your Brand Image

Rather than merely reacting to technical product issues, Caleris builds a custom technical support model from the inception of the client relationship. Our implementation team consults with our clients to determine the best intersection of service levels & cost effectiveness. We cooperatively build a comprehensive knowledge base to assist our agents with efficient problem resolution. Our team tracks issues and keeps an open dialog with our clients - providing feedback to ultimately improve product functionality. Caleris believes there is a direct relationship between quality 24 hour technical support and customer satisfaction. As a trusted extension of your business, our ultimate goal is 100% satisfaction of every end-user.

On-Shore Support Can Be Low Cost
As an entirely US-based technical support outsourcing provider, we are able to keep your per incident costs competitive with off-shore providers. We handle more calls per hour with higher satisfaction - lowering your customer attrition & increasing retention. Caleris quality trained and managed agents provide superior client services that:

Lower call volume
Lower call duration
Increase 1st call resolution
Increase customer satisfaction

Advanced Technology Platforms Deliver Maximum Efficiency
Flexible Telephony Platform
Server-based architecture providing scalability and adapability
Database backend provides flexible integration

Virtualized Server Infrastructure
Redundancy
Flexibility
Efficiency

Redundant Call Routing
Multiple paths to each center
Multiple Tier 1 carriers

Tailored Help Desk Services To Fit Any Application
Our experienced team can expertly service virtually any technical support application to your specifications. Here are a few examples of products/clients we currently support:

Internet Service Providers (ISP tech support)
Wireless/Wi-Fi Providers
VoIP
Anti-Virus Software
Digital Display Hardware
Electronic Medical Records Software
Optical Storage Products
Tape Storage Products
Digital Recording Software
Emergency Response Software
Document Production Equipment