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Lolo Jones, 100 M Hurdles 2008 USA Team Olympian"Caleris is a winning combination of technology, people & locations. Just like in track & field, it takes a total package to be ready to compete & win."


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2008 USA Team Olympian
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Home > Services > Call Center Services > Help Desk & Tech Support > Shared NOC

Dedicated 24 Hour Technical Support for Your Critical Network Operations

Rely on Caleris to be your Shared NOC (Network Operations Center) partner. Our dedicated team of multi-level support staff and senior technical analysts remotely monitors your network environment 24 hours a day to ensure system performance is optimal at all times. Using our clients' network monitoring systems, our Technical Support team quickly addresses any issues that arise and carries out pre-determined escalation procedures - including phone & email alerts. By outsourcing your Shared NOC with Caleris, your company can expect to save the high cost of staffing engineers in-house 24 hours / day.

Our Shared NOC team provides immediate response for:
 Network issues
 Server problems
 Usage spikes
 Other alarms

Our Shared NOC services feature:
 Skilled agents with suitable backgrounds
 Shared or Dedicated queues
 24x7x365 capabilities with flexibility to fit your demands
 Alert response per client specifications
 Inbound call response from client’s customers & carriers
 Customer Relationship Management and ticket tracking
 Critical & Non-critical situation determination & response
 Triage to client contact based on protocol & guidelines

 

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Caleris Corporate Office
1501 42nd Street, Suite 110
West Des Moines, IA 50266
515-331-0560