Dedicated 24 Hour Technical Support for Your Critical Network Operations

Rely on Caleris to be your Shared NOC (Network Operations Center) partner. Our dedicated team of multi-level support staff and senior technical analysts remotely monitors your network environment 24 hours a day to ensure system performance is optimal at all times. Using our clients' network monitoring systems, our Technical Support team quickly addresses any issues that arise and carries out pre-determined escalation procedures - including phone & email alerts. By outsourcing your Shared NOC with Caleris, your company can expect to save the high cost of staffing engineers in-house 24 hours / day.

Our Shared NOC team provides immediate response for:
Network issues
Server problems
Usage spikes
Other alarms

Our Shared NOC services feature:
Skilled agents with suitable backgrounds
Shared or Dedicated queues
24x7x365 capabilities with flexibility to fit your demands
Alert response per client specifications
Inbound call response from client’s customers & carriers
Customer Relationship Management and ticket tracking
Critical & Non-critical situation determination & response
Triage to client contact based on protocol & guidelines