Outsourced Call Center Services Optimizing Each Customer Experience

Caleris offers a comprehensive line of Outsourced Call Center Services. Telephone, Email and Chat Support are available 24x7 from our US Call Centers. Our Contact Center Services consistently exceed expectations through highly knowledgeable, courteous and professional customer interactions efficiently delivered through our state-of-the-art telecommunications systems.

Call Center Services Include:
Outsourced Technical Support
Hardware & Software Tech Support
Internet Help Desk Services
Corporate Service Desk
Corporate IT
Shared Network Operations Center Support (NOC)
Customer Service
Product Support
Up-Sell & Cross-Sell
Outbound Sales & Prospecting
Customer Retention & Recovery
Answering Service
Dispatch Services
Research & Surveys

Our Call Center Partners Can Expect:

Professional Call Center Services
As your Customer Support Center partner, Caleris will help you retain customers and differentiate your products from those who Outsource Call Centers overseas. Our US Call Centers based in Iowa offer clear, concise, expert service with advanced technology & proven methodologies resulting in efficient Inbound Contact Services at a low cost.

Advanced Contact Center Technology
Integrated Telecommunication & technology platforms facilitate efficient & reliable Customer Support. Software based Automatic Call Distribution (ACD) systems immediately route calls based on priority and agent skill level. Robust CRM (Customer Relationship Management) ticketing system accurately tracks customers and issues. Agents have a customized Knowledge Base tool at their finger-tips for quick reference & troubleshooting assistance. With three locations fiber optically networked as one, Caleris boasts flexibility and redundancy. Our Advanced Call Center Technology results in quicker calls & higher first call resolution – leading to lower cost per incident.

Strategic Partnerships
We build a collaborative relationship with each Call Center partner, establishing service expectations and goals, finding the right intersection between contact service levels and cost effectiveness. We track call patterns and issues, continually providing feedback on trending issues and recommendations for process improvement.

Proven Performance
All partners have access to real-time contact data and statistics. Our complete Call Center reporting packages, Remote Call Monitoring service, and Quality Assurance team provide the assurance that end-user needs are being addressed with the upmost efficiency and courtesy. Customer satisfaction surveys are also available to gauge perceptions of the end-user.

Cost Savings
Because of our experience and infrastructure, Caleris can offer our clients some of the lowest US Call Center rates, competitive with Offshore Call Centers. When you consider performance metrics such as call duration, first call resolution and overall customer satisfaction, clients notice that cost per incident with Caleris is much lower than with our competitors in the US and abroad.

Flexible Call Center Options
Though Caleris can tailor an Outsourced Call Center strategy unique to your company; our Contact Center Service Plans are generally based on the following models:

Dedicated Customer Support is a team of agents that is specifically trained to handle your account exclusively.

Shared Customer Support is a group of agents who meet a specific skill-set are cross-trained to assist end-users for a variety of clients.

Dedicated Customer Support in concert with off-peak Shared Support assures that users are being supported 24x7.