Successfully Manage Contacts with Caleris as Your Silent Branded Partner
Caleris offers a comprehensive line of inbound & outbound contact services – from call center outsourcing to ISP tech support by email to 24 hour Web enabled chat for technical support – customized to the unique needs of each client. We manage all your customer contacts in a courteous, professional manner – conveying information & troubleshooting in the manner you specify.
What
You Can Expect
Professional
Service
Your customers can count on clear, concise, expert service from our staff of agents located entirely within our Iowa support centers. Caleris has over 15 years experience in providing customer support & has developed proven technology & methodologies in delivering customer care. As your customer service partner, we will help you retain customers and differentiate your products from those who outsource overseas.
Strategic
Partnerships
From the beginning, our team builds an interactive partnership with each client. Together we determine desired skill sets & service levels to meet the client’s customer relationship management goals. We build a customized support plan to meet these goals while offering a cost effective solution. Our clients are always in the loop in regards to service levels and technical issues through reporting and frequent meetings with our managers.
Proven
Performance
To ensure we are continually exceeding client expectations, we offer complete reporting packages, customer satisfaction surveys, remote call monitoring, and an in-house staff devoted to Quality Assurance. Your company can access real-time data and timely statistics to be assured your customers' needs are continually being addressed.
Cost
Savings
Because of our experience and infrastructure, Caleris can offer our clients some of the lowest rates in the US and is competitive with overseas call centers. When you consider performance metrics such as call duration, first call resolution and overall customer satisfaction, clients notice that cost per incident with Caleris is much lower than with our competitors in the US and abroad.
Service
Options
Whether you need 24 hour technical support, customer care, or another contact solution – Caleris has 2 basic contact service plans to choose from. First, Dedicated Support is a team of agents that handles your account exclusively. The other option is Shared Support, where agents who meet a specific skill-set are cross-trained to assist end-users for a variety of clients. No matter which service plan you choose, be assured that our expert team of technical support and customer service representatives will provide your users with the best overall customer service experience. |
