"I would like to take a moment and THANK YOU for the outstanding customer support that I received from your company. Your technician was able to answer my concerns very quickly and had my system backup and runnning in 10 minutes! Great Job! Please tell your staff JOB WELL DONE and thanks for the support!"

Actual Customer Quote

WORLD-CLASS TECHNICAL SUPPORT & HELPDESK SERVICES
Our 24 hour technical support, content moderators providing moderation services, inbound call center and ISP tech support services are provided by our highly knowledgeable and experienced technical support staff. Our BPO services will add value to your products by delivering top-notch 24 hour support to your end-users. When customers receive exceptional 24 hour support, customer satisfaction & retention increases from our inbound call center, content moderators and other ISP personnel, it adds to your company's profitability.

Caleris is a BPO provider whose friendly live agents are located entirely within the Midwestern United States and can provide a wide variety of technical support, content moderation and inbound call center services. Customers appreciate receiving quality service from US representatives they can clearly understand and relate to. Caleris agents resolve issues quickly with courtesy and patience. Customer satisfaction is proven time and again through customer surveys to assess our services. We strive hard as a BPO provider, to offer only the best in 24 hour inbound call center agents, content moderation / moderators, ISP services and many more outsourcing services.

CAPABILITIES
Our capabilities as a BPO provider include, but are not limited to, the following:

	Internet Service Providers
	ISP Tech Support DSL Dial-up Wireless / Satellite Wi-Fi (Including travel and retail establishments) Digital Video VoIP
	Computer Hardware Technical Support
	CD/DVD Floppy Tape & Tape Libraries Peripherals
	Software Applications Technical Support
	Installation Troubleshooting Step-by-Step Instruction
	Remote Helpdesk
	Remote-Hands Services Corporate Helpdesk

COMMUNICATIONS

	Methods of Communication
	Telephone IVR (Interactive Voice Response) Email Live Chat
	Advanced Inbound Call Center Routing
	Menuing Distribution Voice Mail
	Customer Relationship Management System
	System Customized for Each Client Call Documentation Issue Categorization Web-Based Access to Trouble Tickets Downloadable Reports
	Intranet Knowledge Base
	Client Specific Information Step-by-step Instructions
	Transparent Identity
	Inbound Calls Answered By Call Center with Client Company Name

ADDITIONAL SERVICES

	Multi-Tier Level Support
	Customer Service & Sign-up
	Comprehensive Reporting Packages
	Remote Silent Monitoring
	Customer Satisfaction Surveys